Shipping Policy

Last updated: 21 August 2026

At TyreMate, we aim to make sure your order gets to you safely and as quickly as possible. Please read our shipping policy below before placing your order.

1. Shipping Areas

We currently deliver orders nationwide across South Africa, subject to courier availability.

2. Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Once your order has been shipped, delivery generally takes:

• Major cities and metro areas: 5-11 business days

• Regional and outlying areas: 6-12 business days

Please note that delivery times are estimates and may be affected by courier delays, public holidays, weather, high order volumes, or circumstances outside of TyreMate's control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

From time to time, TyreMate may offer free shipping promotions or discounted shipping. Any applicable promotion will be clearly displayed on our website.

5. Tracking Your Order

Once your order has been dispatched, you will receive your tracking information via the contact details provided during checkout.

You can use the tracking information to follow the progress of your delivery.

6. Incorrect Delivery Information

Please make sure that your delivery address, contact number and other information are correct before completing your order.

TyreMate cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer.

7. Failed Deliveries

The courier may attempt delivery more than once. If delivery cannot be completed because nobody is available, the address is incorrect, or the courier cannot contact the customer, additional delivery charges may apply for another delivery attempt.

8. Damaged Packages

Please check your package when it arrives.

If your order appears to be damaged, please take photographs of the packaging and the product and contact us as soon as possible.

We will investigate the issue and assist you with the next steps.

9. Lost or Delayed Orders

If your order appears to be significantly delayed or lost in transit, please contact us so that we can investigate the shipment with the courier.

TyreMate will work with the courier to resolve the issue as quickly as reasonably possible.

10. Contact Us

If you have any questions about your order or delivery, please contact us.

By placing an order with TyreMate, you acknowledge and agree to this Shipping Policy.

Trade name: TyreMate

Phone number: 072 013 4243

Email: tyremate.smartpump@gmail.com